Lynceus · Legal
Visibility Audit — Terms of Service
01 Parties and acceptance
These Terms govern the Visibility Audit service (the "Service") offered by Lynceus ("Lynceus", "we", "us") at lynceus.app to the purchasing party ("Client", "you"). By completing checkout and clicking "Pay" (or otherwise authorizing payment), you confirm that you have read, understood, and agreed to these Terms on behalf of yourself and any organization you represent.
02 Services
The Service consists of:
- A custom audit of how AI surfaces describe your brand, run against ChatGPT and Google's AI surfaces (AI Overviews and Gemini).
- A panel of 50 or more buyer-intent prompts built around your category, competitors, and ICP.
- A working document delivered as a shared Google Doc, containing the seven sections described on the audit scope page.
- A 60-minute strategy call within 14 days of doc delivery to walk through findings and the action plan.
The Service does not include: ongoing optimization work, implementation of the action plan, search-engine SEO audits, content production, link building, paid media management, or warranties of any specific search or AI ranking outcome.
03 Fees and payment
The Service fee is $497 USD, payable in full at checkout via Stripe. No invoicing, payment plans, or net terms are offered for the Service. Applicable taxes, if any, are the Client's responsibility unless otherwise stated at checkout.
04 No refunds
The Service fee is non-refundable. Work begins the moment you submit the intake form, including custom prompt panel construction and reservation of API capacity. By purchasing, you acknowledge that you have reviewed the scope on the audit page and the sample report at lynceus.app/sample-report, and that the deliverable is a custom advisory artifact rather than a subscription product.
If you have questions about scope or fit, contact us at hello@lynceus.app or book a 20-minute call before purchasing.
05 Delivery timeline
We will deliver the working doc within seven (7) business days of the date the completed intake form is returned to us. Business days exclude weekends and U.S. federal holidays. If Client responses to clarifying questions are delayed, the delivery clock pauses for the duration of the delay.
06 Client obligations
You agree to:
- Complete and return the intake form (six questions) within fourteen (14) days of purchase.
- Provide accurate information about your brand, category, competitors, ICP, and search terms.
- Respond to clarifying questions within two business days during the delivery window.
- Schedule the 60-minute strategy call within 14 days of doc delivery. Calls not scheduled within 30 days of delivery may be forfeited at Lynceus's discretion.
If the intake form is not returned within 60 days of purchase, the Service is deemed forfeited and the fee remains non-refundable.
07 Deliverables and ownership
Upon delivery, the working document (the "Deliverable") and the action plan contained in it are licensed to you for unlimited internal use, including sharing within your organization, with your contractors, advisors, and investors.
Lynceus retains ownership of: (a) the underlying methodology, prompt taxonomy, scoring framework, and any proprietary tooling used to produce the Deliverable; (b) the raw queries and responses generated during the audit, which we may retain for internal benchmarking, methodology improvement, and aggregate analysis. You retain ownership of all inputs you provide, including your brand information, competitor list, and the Deliverable's application to your business.
08 Confidentiality
Lynceus treats all Client inputs, the Deliverable, and any information shared during the strategy call as confidential. We will not share your audit, action plan, prompt panel, or any non-public information you provide with any third party without your prior written consent, except: (a) as required by law; (b) to the limited subprocessors strictly necessary to deliver the Service (e.g., cloud document hosting); or (c) in aggregated, anonymized form as described in Section 9.
We will sign mutual non-disclosure agreements on Client paper upon request. Standard confidentiality obligations under these Terms continue indefinitely.
09 Use of anonymized findings
Lynceus may reference anonymized, aggregate findings in marketing, research, or methodology materials — for example, "in audits of B2B SaaS brands, X% had zero mentions on head-term prompts." Such references will not identify you by name, domain, brand, category specificity, or any combination of facts that would reasonably allow identification.
Named case studies, logos, and quotable testimonials require separate written consent obtained from you after delivery. We will not assume consent from your purchase.
10 No outcome guarantees
AI surfaces are operated by third parties (OpenAI, Google, and others) and their behavior, training data, retrieval pipelines, and citation logic change without notice. Lynceus measures the AI-visibility state of your brand at the time of the audit and recommends actions historically associated with improved visibility. We do not guarantee any specific outcome, including but not limited to: mention frequency, share of paragraph, sentiment, ranking position, citation count, traffic, leads, revenue, or appearance in any AI surface.
11 Limitation of liability
To the maximum extent permitted by law, Lynceus's total aggregate liability arising out of or related to the Service is limited to the fees actually paid by Client for the Service ($497). In no event shall Lynceus be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages. This limitation applies regardless of the legal theory on which the claim is based (contract, tort, negligence, statute, or otherwise).
12 Service availability and force majeure
Lynceus's delivery of the Service depends in part on the availability of third-party AI surfaces and supporting infrastructure. Lynceus is not liable for delays or service degradation caused by events outside our reasonable control, including but not limited to: third-party API outages, rate-limit changes, model deprecations, policy changes by AI providers, internet disruptions, natural disasters, acts of government, or any other force majeure event. Where such events cause material delay, Lynceus will communicate the impact in writing and extend the delivery window proportionally.
13 Termination
These Terms remain in effect until the Service is delivered and the strategy call is completed (or forfeited under Section 6). Lynceus may terminate the Service and refund the fee, at its sole discretion, if the audit cannot be ethically or technically completed (for example, if the Client requests an audit of a brand that violates AI provider policy or applicable law). Sections 7–11 and 14–16 survive termination.
14 Changes to these terms
Lynceus may update these Terms from time to time. The version in effect at the time of your purchase governs that purchase. Future purchases will be governed by the then-current version published at this URL.
15 Governing law and disputes
These Terms are governed by the laws of the State of [Insert state], United States of America, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in [Insert county, state], and each party consents to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Each party waives any right to a jury trial. Each party further waives any right to participate in a class action, collective action, or representative action.
16 Contact
Questions about these Terms: hello@lynceus.app. Legal notices may also be sent to the same address with the subject line "Legal — [matter]".